How can I check the fare for my ride?

Select the Rate Card option available in the Ola app menu to check the fares for rides in different cities

I want to check my fare breakup

You can check the total fare for your ride on Ola app by entering the drop location. On entering the drop location, you will be able to view the estimated fare for every cab category.

The total fare for your ride is calculated by Distance and time.

- Airport Charges (if applicable)- A surcharge fee may be charged for airport pickup and drop (depending on the city.)

- Toll and Parking Fee (if applicable)

- Taxes (as per the state taxation rules)

Note - Base Fare, Distance Fare, and Ride Time Fare may vary depending on the demand for cabs during that time and the cab category selected. You will always be informed before you confirm the booking of any fare increase (if applicable).

You can always check the invoice sent to your registered email id for understanding the fare breakup of your ride.

Why is cancellation fee charged?

If you feel that you were charged a cancellation fee incorrectly, you can request a Cancellation Fee Waiver.

Cancellation fee is charged to compensate drivers for the time, effort and fuel spent while trying to reach the pickup location.

You may be charged a cancellation fee if a booking request is canceled 24 Hours or later after we accepts the booking request or if the driver has already arrived at the pickup location.

Paying in Cash

You can opt to pay by Cash for your ride. All you need to do is to select your payment option as Cash from the 'Pick a Payment' option before confirming a booking.

You can always check the approximate fare for your ride by entering your drop location and using the Get Total Fare option available on the booking confirmation screen to ensure that you have enough cash/exact change for your ride.

You can also choose to ride cashless and save yourself from the hassle of tendering exact change by opting to pay online.

Paying with Credit /Debit Card

You will need to add your credit/debit card to your CarBulao account to pay for your ride with the card.

Add your credit/debit card to your Ola account from your app in just a few steps:-

- Tap on Payments option in your Ola app menu

- Click on Add a Credit/Debit Card option

- Enter your Card Number and click Next

-Enter your card details and click Save Card

Note- A nominal charge will be charged on your card to verify your card details. Once your card is added to your CarBulao account, select the card from ‘Pick a Payment’ option while booking to pay by card.

You can settle the bill using your saved card anytime during the ride. If you choose not to settle the bill during the ride, you can pay the driver in cash at the end of the ride.

Note- If your card payment fails, please try again before the end of the ride. Alternately, you can pay in cash to the driver.